Every Delivery Treated as a VIP

This policy explains what personal information VIPS Logistics collects, why we use it and your rights. VIPS LOGISTICS LTD is the data controller.

1. Who we are

VIPS LOGISTICS LTD, Company No. 17501216, Gough Walk, London E14 6HN. Email: info@vipslogistics.com. Phone: 07359 656805.

2. What we collect

• Quotes and enquiries: your name, phone number, email, company name, collection and delivery addresses, dates, parcel details and any message you send.
• Deliveries: details of the sender and recipient needed to complete the job, and delivery records.
• Job applications: your name, contact details, the role you apply for, driving licence details, experience, vehicle and availability.
• Business customers: contact and billing details for invoicing.

3. How we use it

• To reply to enquiries, give quotes, and arrange and carry out deliveries (to take steps for, or perform, a contract with you).
• To send invoices and keep accounting records (legal obligation).
• To review job applications and contact applicants (legitimate interests, and steps before a contract).
• To protect our business, handle claims and improve our service (legitimate interests).

We do not sell your information or use it for advertising.

4. Who we share it with

• Our drivers and dispatchers, including subcontracted drivers, so they can carry out your delivery.
• Other logistics companies we work with, when they help us complete your delivery.
• Service providers that run our website, forms and communications, such as Netlify (website hosting and forms), Google (website fonts and email) and WhatsApp, if you choose to contact us that way.
• Our accountants, insurers and legal advisers, and the police or other authorities when the law requires it.

Some of these providers may process information outside the UK. Where they do, they use legal safeguards approved under UK data protection law.

5. How long we keep it

• Enquiries that do not become a booking: up to 12 months.
• Customer, delivery and invoice records: 6 years, as required for tax and accounting.
• Job applications: up to 6 months after a decision, unless you join us.

6. Cookies

Our website does not use tracking or advertising cookies. Fonts are loaded from Google, which receives your device's IP address to deliver them.

7. Your rights

You can ask to see, correct or delete your information, ask us to restrict or stop using it, or ask for a copy to move elsewhere. Contact us using the details above and we will reply within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

8. Changes

We may update this policy. The date at the top shows the latest version.

These terms apply to every delivery booked with VIPS Logistics. Please read them before you book.

1. About us

VIPS LOGISTICS LTD, Company No. 17501216, Gough Walk, London E14 6HN. Email: info@vipslogistics.com. Phone: 07359 656805.

2. Quotes and prices

• We price each job by the hour or by the mile, based on distance, time, size and how often you send.
• Prices you enter in the website's Name Your Price form are your own offer. Your price is only fixed when we confirm it to you.
• Your quote states whether VAT is included.
• Extra charges, such as for waiting time, extra drops or changes on the day, apply only if we agree them with you first.

3. Booking

Your booking is confirmed when we accept it by phone, email or message. Please check the details we send you and tell us straight away if anything is wrong.

4. Your responsibilities

• Give us accurate addresses, contact details, sizes, weights and contents.
• Pack and label goods properly so they can travel safely.
• Make sure someone is available at collection and delivery, or tell us a safe place.
• Tell us before booking about anything fragile, valuable or needing special handling.

5. Items we do not carry

We do not carry illegal items, dangerous or hazardous goods, weapons, explosives, live animals, cash, or jewellery and other high-value items, unless we agree otherwise in writing before collection. We may refuse or stop any item we think is unsafe or unlawful.

6. Collection and delivery

• We aim to meet every agreed time. Times are estimates, and we will keep you updated if something like traffic or weather causes a delay.
• If we cannot collect or deliver because nobody is available, the address is wrong or access is blocked, we will contact you. Extra time or a return trip may be charged.
• We may use trusted subcontracted drivers to carry out your delivery.

7. Loss or damage

• We take care of your goods from collection until delivery.
• Please report visible damage on delivery, and any other damage within 7 days. Report missing goods within 14 days of the planned delivery date.
• Our liability for loss or damage is limited to the lower of the value of the goods and the limit of our goods-in-transit insurance. We will tell you this limit on request, before you book.
• We are not liable for loss caused by poor packaging, inaccurate information from you, or events outside our control.
• We are not liable for indirect losses, such as lost profit or business, for business customers.
• Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or your legal rights as a consumer.

8. Cancellations and changes

• You can cancel free of charge before a driver has set off for the collection.
• If you cancel after that, we may charge for the time and mileage already used.
• If you are a consumer booking online or by phone, you have 14 days to cancel. If you ask us to carry out the delivery within those 14 days, you will pay for any work already done, and you lose the right to cancel once the delivery is complete.

9. Payment

• Single jobs are paid as agreed when you book.
• Business accounts are invoiced on the payment terms we agree with you.
• For business customers, we may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

10. Complaints

If something goes wrong, contact us using the details above. We will try to put it right quickly.

11. Law

These terms are governed by the law of England and Wales. If you live in Scotland, you may also bring a claim in the Scottish courts.